Home » Categories » 02. Shop Management 5.9 Legacy

Recordset Cannot Be Opened - Diagnostic Number 5356

ERROR 5356 WHEN LAUNCHING MGR WORKSTATION

Symptom:

The following error occurs when trying to open the Management program:

A severe error has occurred in the application. Continued operation is not possible. You will have to restart the application. Recordset cannot be opened, "x:\Mitchell1\Manager\Series2\mdb\Series20.inf” Diagnostic number: 5356 Diagnostic Category: ODBC Database”.

Product: Manager/Manager Plus, Shopkey Service Writer/Management. (all versions)

Solution:

1. The most common reason this error occurs is because the mapped network drive listed in 'Computer' or ‘My Computer' is not accessible. The drive may show a red ‘X' or disconnected status, or may no longer exist. First, note the drive letter that appears in the actual error message. Ensure that same drive letter shows for the mapped drive when verifying through ‘My Computer' and that the mapped drive still exists. If it exists and is the same drive letter, double click the drive to make sure it is working. Remap the drive if missing, making sure you use the same drive letter indicated in the error message.

2. If mapped correctly, and it still does not work - reinstall workstation.

 

If the issue occurs repeatedly, make certain the network is not being disconnected due to power saving settings:
 
1. Go into the Device Manager, ‘right click’ on the Network adapter and select ‘Properties’.
 
 
 
2. Select the ‘Power Management’ tab and uncheck the "Allow the computer to turn off this device to save power” then click OK.
 

Now, the Host PC should be able to go into ‘sleep’ mode without disconnecting any of the workstations.

 

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Shop Management: Program Security (List of Protected Areas)
Viewed 1166 times since Wed, Jan 3, 2018
Shop Mgmt Training + Setup Workbooks
Viewed 1006 times since Wed, May 23, 2012
Search For Vehicle By VIN #
Viewed 3866 times since Wed, Oct 8, 2008
Error Code 5356 Non Admin User
Viewed 3779 times since Thu, Jul 26, 2012
Enable Integration to use OnDemand5.com or ShopKey5.com
Viewed 3325 times since Tue, May 26, 2009
Shop Management: How to set up Program Security
Viewed 1258 times since Tue, May 22, 2018
Back-up Mgmt System Files To USB Drive
Viewed 4432 times since Wed, May 23, 2012