Home » Categories » 02. Shop Management 5.9 Legacy

Shop Mgmt Installation Quits After Install Type Option Is Selected

If you browse the customer’s computer you should find the following directory:  C:\Program Files\Common Files\Installshield\Professional\Runtime\.  If you see 2 different numbered directories within this folder, then they have multiple versions installed that are conflicting.  Having multiple versions on the system does not mean that they will have this problem.  There are versions that do not conflict with each other.  Every case I have seen has consisted of a 0700 series conflicting with a 0900 series (0700 & 0900 are the directories that you will see within the Runtime folder).  My secondary computer has 2 different 0700 series and it works fine.  So like I said before, it seems to be a case of conflicting versions rather than just having multiple versions installed.

  • Rename the Runtime directory and extract the attached zip to the Professional folder. Rerun the install to test.  This will put 2 versions of the 0700 series on the system.
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Clearing A Late Fee With F5 Batch
Viewed 4301 times since Wed, Jun 6, 2012
Catalog Configuration: WorldPAC
Viewed 9716 times since Mon, May 19, 2008
Details Of Top 25 Reports In Shop Mgmt
Viewed 7442 times since Fri, Jan 2, 2009
Activant Button Cannot Be Turned On By CTRL+ALT+I
Viewed 3324 times since Wed, Jun 11, 2008
Disable USB Port To Prevent Copying Of Your Database
Viewed 2558 times since Thu, Jun 12, 2008
Carquest WebLink2 For Shop Mgmt 5.9 Jan 2012
Viewed 7735 times since Wed, May 23, 2012
Mgr Report Date Ranges Won’t Stick
Viewed 1344 times since Wed, Aug 8, 2012
Create a Reusable NSF Fee Item
Viewed 3212 times since Mon, Feb 23, 2009
Add a New Technician (5.9.x)
Viewed 2252 times since Wed, May 23, 2012
Od5browser.exe – fatal error clr error
Viewed 1514 times since Thu, Aug 9, 2012