Unable to Access Figures, Diagrams Or Repair History

Open Internet Explorer, click on Tools, Internet Options.

Click on the Security Tab, Trusted Sites, then the Sites box.

Add either the *.OnDemand5.com  OR *.ShopKey5.com sites (as applicable to your subscription).

Take the checkmark out of the box that says "Require server verification”. Click Add and then Close.

Re-start Internet Explorer and everything works again.