Home » Categories » 05. OnDemand5.com/ShopKey5.com

Unable to View diagrams; SVG Viewer Won’t Open

  • Verify colored diagrams are enabled.  Setup -> Configuration -> "Use high-quality, searchable, colored diagram"
  • Reinstall SVG Viewer

Step 1: "Click Start" and go to "Control Panel"

Step 2:
For Windows XP, click "Add or Remove Programs"

For Windows Vista\7, click "Programs" and/or "Program and Features"

Step 3: Find and uninstall\remove "Adobe SVG Viewer 3.0"

Step 4: Once, Adobe SVG Viewer is uninstalled, click on the following link or copy and paste it into your browser to re-install SVG Viewer.

Accept the agreement and run the installation. If prompted to allow program to make changes, select "Yes" or "Run". When prompted, press any key to continue.

 

  • Check for popup blocker programs preventing the SVG window from opening. Norton Pop-up blocker is the most common problem see How to disable Pop-up blockers.
  • Disable Script blocking in Norton Antivirus. 

  • Check to see if Freedom Internet Security Software is installed (Also known as Telus Internet Security and numerous other names). Disabling the Freedom software will NOT fix the problem. It will need to be uninstalled, below are links for help uninstalling.

http://kb.freedom.net/index.php?ToDo=view&Frame=1&questId=53&catId=13

http://kb.freedom.net/index.php?ToDo=view&Frame=1&questId=52&catId=13

  • See if other Firewall, Security Bundles, or popup blocker software are installed (look in add/remove programs). They may need to be reconfigured, disabled, or uninstalled.

2.67 (3)
Article Rating (3 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments (2) Comments
Comment by Daniel Hoviss on Mon, Oct 1st, 2012 at 1:14 PM
SVG viewer is no longer supported by Adobe, this causes problems potentially with the continued usage of this file format.
Comment by Mitchell Support on Mon, Oct 1st, 2012 at 3:41 PM
While it is correct that Adobe has discontinued support for the SVG viewer, the file format continues to be supported. All current browsers (Internet Explorer min. version 9.x) have actually incorporated native SVG support. Installation of the Adobe plugin is no longer needed for our new repair information site www.prodemand.com
Related Articles RSS Feed
Unable to Access Figures, Diagrams Or Repair History
Viewed 10328 times since Sun, Jun 8, 2008
Repeated License Number Exceeded Issue
Viewed 8639 times since Mon, Oct 1, 2012
Quote Print Preview Error (Jscript Runtime Error) – Quote Print Preview Is Blank.htm
Viewed 1786 times since Thu, Jul 26, 2012
Page Cannot Be Displayed
Viewed 1966 times since Thu, Jul 26, 2012
Configuring the Verus or Verdict units for Ondemand5 and Shopkey5 web product integration
Viewed 6947 times since Wed, Aug 15, 2012
Clearing Stored Password
Viewed 3312 times since Tue, Mar 31, 2009
HP Smart Web Software
Viewed 1741 times since Thu, Jul 26, 2012
Ondemand5.com Certificate Error
Viewed 7993 times since Wed, Aug 15, 2012
Od5.com will not save login information
Viewed 3950 times since Wed, Aug 15, 2012
QUOTE DEFAULT SETTINGS - COUNTRY (PARTS PRICE DISPLAY) DOES NOT SAVE THE CANADA OPTION
Viewed 2029 times since Thu, Jul 26, 2012