Home » Categories » 01. Shop Management SE

Printing Issues After Windows Update (October 3, 2019)

Symptoms

A recent Microsoft Windows Update is causing printing issues in the Shop Management program. The update appears to be causing the Windows Print Spooler to crash. The update is affecting both Windows 8 & 10 operating systems.  More Information:
https://answers.microsoft.com/en-us/windows/forum/all/unable-to-print-after-latest-windows-update/3ec9f119-6c1d-4062-81ff-8d111ad274bd

 

Symptoms include, but not limited to:

  • Win32Exception error when attempting to print

  • Shop Management program closes to the Desktop after attempting to print

  • "The handle is invalid" error:


Affected Microsoft Windows Updates:

 

How to test if you are affected:

  1. On your computer, search and open Windows Notepad.

  2. Type something into Notepad, and then attempt to print a test page by going to File > Print.
  3. If you are unable to print in Notepad, your computer is affected by the Windows update.

If you are able to print from all other applications except your Shop Management software, please contact our Technical Support department for assistance (888-724-6742, option 4).

Solution

We recommend temporarily uninstalling the Windows update to continue to be able to print. A reboot is required to uninstall the update. If you reboot, or turn your computer off and on again, the update may reinstall itself. We recommend consulting with your local IT person about temporarily preventing these Windows updates from re-installing themselves.

 

How to Uninstall Windows 10 Updates

https://www.digitalcitizen.life/uninstall-windows-10-updates

1.73 (11)
Article Rating (11 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
How To Add New Referral Type
Viewed 8683 times since Thu, Sep 1, 2011
SE Recommended Local Backup Instructions
Viewed 5128 times since Wed, Jan 14, 2015
Manager SE 6.x Export Data (MM) Updated to replace Excel
Viewed 9412 times since Wed, Jun 13, 2012
Change Ownership
Viewed 8776 times since Fri, Jan 16, 2015
Florida State Reqs: Estimates & Invoices
Viewed 2240 times since Tue, May 22, 2012