Technical Support Agent

  • Anywhere

This position is temporary to permanent.

Primary Responsibilities:

  1. Provide software support to customers.
  2. The ability to calmly and politely provide customer service to customers with limited technical knowledge.
  3. Respond via telephone, email and written communication regarding installation, operation and maintenance of PC based DVD and Internet products.
  4. Document and research all inquiries or problems and enter in tracking system accurately and completely in accordance with departmental procedures.
  5. Maintain through and current knowledge of software, database and services.
  6. Document and forward possible enhancements to programming staff.
  7. Respond to customers politely, empathetically and maintain a professional, helpful attitude at all times.
  8. Special project as assigned.


Experience and Educational Requirements:

  1. Fluent in English oral and written communication required.
  2. High School diploma required. A minimum of two years college work preferred.
  3. Previous Technical Support experience required, with emphasis on phone contact, customer service skills and patience.
  4. Minimum one year experience working with PC hardware, peripherals, networks and Microsoft Windows operating systems required.
  5. Working knowledge of Microsoft networking is required.

Working Conditions/Physical Requirements:

Normal office environment with CRT work.


Snap-on is an Equal Opportunity Employer, M/F/D/V