Auto Tech-Customer Support

Website Mitchell 1

We are looking for a Product Content Support Rep (Auto Technician Customer Support) to join our team.

  • San Diego (On-Site)
  • Full-Time, Associate
  • Pay rate: $22/hr – $24/hr

Are you tired of turning a wrench? Would you enjoy putting your auto repair knowledge to work helping other mechanics?

Mitchell 1 (a division of Snap-on Tools) has an opening for a Product Content Support Rep(Auto Technician Customer Support) to start ASAP.

If the EXPERIENCE and RESPONSIBILITIES listed below are a good match for you, please REPLY with your resume ASAP.

Primary Role and Responsibilities:

  • Respond to customers politely and attentively and maintain a professional, helpful attitude at all times.
  • Provide immediate determination of customer needs. To resolve or route calls appropriately.
  • Document all inquiries received, via telephone, email or correspondence.
  • Assist customers with product content questions.
  • Accurately update and maintain the incidents in the tracking software package.
  • Follow procedures set in the product content support job guidelines.
  • 50%+ of the day is on the telephone helping customers.

Required Skills:

  • Automotive knowledge is required.
  • Strong verbal and written communication skills, and a professional demeanor.
  • Ability to prioritize, organize and manage multiple tasks with accuracy and work well under pressure.

Preferred Skills:

  • ASE certifications are preferred.
  • Heavy Duty Truck knowledge is a plus++.

Experience and Educational Requirements:

  • Experience in a customer service role with an emphasis on incoming telephone contact is preferred.
  • High School diploma or equivalent is required. Some Colleges a plus.
  • 1 year of experience working with PC-based applications.