Auto Technician – Customer Support

We are looking for a skilled Auto Technician to join our team as a Product Content Support Rep!

• San Diego (On-site)
• Full-Time, Associate
• Pay rate: $22 – $24/hr (Based on experience)

Are you tired of turning a wrench?

Come work for a company that is a leader in their industry and has the stability that only a 100+ year-old company can offer.

Responsibilities:

1. Respond to customers politely and attentively and always maintain a professional, helpful attitude.

2. Provide immediate determination of customer needs. To resolve or route call appropriately.

3. Document all inquiries received, via telephone, email or correspondence.

4. Assist customers with product content questions.

5. Accurately update and maintain the incidents in the tracking software package.

6. Follow procedures set in the product content support job guidelines.

7. 50%+ of the day is on the telephone helping customers.

Schedule: Mon-Fri (8am – 4:30pm) no weekends. Overtime available after training.

About us:

Mitchell 1 (a division of Snap-on Inc.) is a leading provider of automotive and truck repair software to the motor vehicle industry for over 100 years. Ahead of the curve in vehicle repair since our beginnings in 1918, Mitchell 1 brings a unique historical perspective, unparalleled industry expertise, and a dedication to innovation to the thousands of technicians and shops we serve.