Our SocialCRM support agent is great she creates the promotional marketing emails that I’ve chosen, and turns everything around quickly. The SocialCRM program is a nice complement to our Web marketing efforts. We use the metrics to maximize our visibility and track traffic to understand how our customers are finding us, whether through the website or from our stores. The reports are very helpful to see what the SocialCRM system is capturing with regard to our performance, and the dashboard is very easy to use.