SureTrack Real Fix: What’s in the Trunk?

Real Fixes from Mitchell 1’s SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is available at no additional cost in our ProDemand product.


What do you do if you have junk in the trunk but you can’t get your trunk to open with a button? Well you could just use the key, but that’s a lot of effort. Follow this Real Fix to see how an inoperable trunk release was diagnosed and repaired on this Chevrolet Malibu.

Vehicle
2003 Chevrolet Malibu Base 3.1L

Title
B3267, Replaced Body Control Module

Complaint
The customer states the deck lid does not open.

Cause
Connected a scan tool and found code B3267 – Deck Lid Relay Output Short To Ground or Open. Used the scan tool to monitor live data and found the deck lid release relay parameter indicated “Active”. Removed the deck lid release relay and found the deck lid release relay parameter still indicated “Active”. Disconnected the body control module connector, visually inspected the connector and terminals and found no obvious signs of damage. used the multi-meter to check for the presence of a short to ground or open in the deck lid release relay control circuit and found there were no shorts or opens present. These test results verified the body control module was faulty.

Correction
Replaced the body control module, cleared codes, performed a road test and verified the vehicle operated properly.


SureTrack® adds to the power of ProDemand® with an exclusive combination of real-world knowledge and powerful diagnostic tools, all wrapped in an interactive community of professional technicians. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.

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About the Author

Nick Taylor

Nick Taylor is the SureTrack Community Administrator and a Senior Applications Specialist at Mitchell 1 with over 25 years of experience with electronic repair data systems. Nick previously worked in the automotive dismantling and engine rebuilding industries.