An Example of How to Answer Online Business Reviews

 

Mitchell 1 Tips for Handling
Customer Reviews


10 Quick Tips for Responding to Reviews

Writing responses to all reviews builds goodwill and is the easiest way to develop relationships with your customers. If it’s a positive review, you want to thank them for their time to write the review and let them know you care. If it has a negative tone, don’t take it personally and don’t react too quickly. Follow the 10 quick tips below to help guide you through responding to reviews. (Click to enlarge image.)


How to respond to your auto shops online reviews

If you ever have trouble responding or are not sure how to respond, please contact the SocialCRM Team at (888) 724-6742. A team member will provide suggestions on how to respond.

For more information on responding to reviews, visit:

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About the Author

Norman Willis IV

Norman Willis joined the Mitchell 1 as a Support Agent on the SocialCRM team in 2009. He has been in the automotive marketing business for over 9 years.