ShopConnection

  • SureTrack Featured FAQ: What Are Answer Ratings?

    SureTrack Featured FAQ: What Are Answer Ratings? SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the resource for a while, you’ll find helpful […]

  • Mitchell 1 SureTrack – The Fastest Path to Fixed

    Get a close-up look at how SureTrack™ helps technicians fix cars faster and with more confidence. In this video, Ben Johnson, Mitchell 1’s Director of Product Development, shares some highlights of how SureTrack’s Real Fixes from actual technicians, along with the complete OEM repair information in ProDemand™, work together to help auto service professionals work […]

  • Communicating and Connecting with Customers

    Dan Williams (Mitchell 1′s Sr. Director of Sales Operations) talks with Wrenchin’ Roger at AAPEX 2012 about strategies to build relationships with customers through better communication before, during and after the shop visit. Shops use Mitchell 1′s SocialCRM™ service reminders and targeted marketing promotions to bring customers to the shop, then they complete an accurate […]

  • SureTrack Featured FAQ: How Do I Know When Someone Has Replied to My Question?

    SureTrack Featured FAQ: How Do I Know When Someone Has Replied to My Question? SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the […]

  • SureTrack Featured FAQ: What is the Dashboard?

    SureTrack Featured FAQ: What is the SureTrack Dashboard? SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the resource for a while, you’ll find […]

  • SureTrack Featured FAQ: How do I find discussions that I’m taking part in?

    SureTrack Featured FAQ: How do I find discussions that I’m taking part in? SureTrack Featured FAQs provide “bite-sized” portions of information to help you make full use of the many features inside the product, including exclusive SureTrack tools and real-world insights from professional technicians. Whether you’re just getting started or have been using the resource […]

  • Get Started in SureTrack with the FAQs

    NOTE: The SureTrack Community FAQs have been updated to go with the newest version of the product. Click here for an updated blog post about the FAQs. SureTrack, an experience-based repair information resource, was designed with an interactive community to connect automotive technicians so they can help each other out of tough repair situations. If […]

  • What More Real Fixes Mean for You

    What More Real Fixes Mean for You We know that shop technicians are under considerable pressure to diagnose and repair vehicles quickly and accurately. To speed the diagnosis process, many techs turn to expert tips to understand what is wrong with the vehicle. Real Fixes, a growing addition to our expert content and tip offerings […]

  • Using the SureTrack Tab in ProDemand

    Using the SureTrack Tab in ProDemand As you are using ProDemand, you may have noticed the SureTrack tab that populates after completing a 1Search for your selected vehicle. If you’ve been hesitant to click on the tab, you shouldn’t be – SureTrack offers valuable real-world content to help you diagnose even the most difficult codes and symptoms. SureTrack […]

  • No Tricks Needed to Fix It Right the First Time

    Have you ever diagnosed a car while blindfolded? Or fixed a vehicle with one arm tied behind your back? It would be a neat trick. And that’s kind of what it would be like to try to diagnose and repair a complex, modern car without a good resource for repair information at your fingertips. Luckily, […]