Reports

SocialCRM

Watch Your Marketing Perform and Measure The Results

We understand the challenges you have staying on top of your business – that’s why we provide so much more than just automatic email reporting of your marketing results. We also provide valuable business intelligence, allowing you to see how your business is performing compared with your last year’s sales results, and compared to a local and national aftermarket benchmark data. These reports can be sent to you monthly or weekly.



Key Performance Indicator (KPI) Report

This report compares more than ten different business metrics about your business to the exact same time period last year. And with every business day, week, and month this report changes to show you where you stand compared to last year – down to the very day.



Local and National Benchmark Data Report

Have you ever wondered if everyone’s business in the aftermarket is off-pace, or if it’s just your shop? We provide you with the national and state average numbers for comparing your business’s Invoice Count and Average Invoice Dollars. You can now know if you’re getting your fair share of the business or if it really is just the economy.



Consumer Emails Acquired Report

We acquire emails for you and also give you the tools to collect emails for yourself. We then track how we are both doing over a six month window. Since emails are the most cost effective and typically have the best response rates, having a program to grow your email list and tracking the results is important.



Customer Contact Summary Report

Because it’s a fact that repeat customers spend more on average than first-time customers, we believe consistent customer communication will result in increased loyalty and therefore profitability. That’s why we show you every month how many Thank-you emails, Service Reminder emails/postcards, and all other types of communication you’re sending.



Eligible Vehicle Report

We’ll show you how many customers you’re reaching and what type of communication they’re receiving — emails or postcards.



SocialCRM Welcome Email

We show you what promotions you are currently running by putting them on the front page of your reports. This will help to remind you what promotions you’re running and to evaluate their effectiveness based on your response rates.


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