Shop Management Workshop


Shop Management Workshop

The training workshop is designed for those who have previously established competence using their shop management software and now want to learn more advanced capabilities, better methods and shortcuts. The curriculum for the two-day training session guides users through all levels of functionality in the Mitchell 1 Manager and ManagerPlus systems.

Instructors will cover program setup values, inventory, reporting, best practices and advanced transactions as well as integration with aftermarket cataloging. The workshop explores both of Mitchell 1’s popular shop management solutions – Manager 5.9 and Manager SE™ (version 6.5) – since setup and operation is similar for these products. Users of both platforms will benefit from this training experience.

The break-out sessions will provide in-depth detail into topics often requested by workshop attendees. Sessions include Reporting Insights, Maximizing Technician Efficiency with ProDemand, and Connecting with Customers through SocialCRM. A Practice Lab equipped with computers and staffed by product specialists will be available throughout the workshop, so attendees can practice and apply the skills they are learning in the workshop. The Product & Services Expo will be held during the evening reception on Friday, July 18, following the workshop training.

“A must for any shop owner, manager, or office personnel! Even the most experienced and well-versed user will learn something. Excellent instructors who really care about the program.”

Matthew Lachowitzer
Matt’s Automotive Service Center, LLC

The training will be led by John Dwulet, senior product manager for Mitchell 1’s management software solutions, and Tim McDonnell, national training manager, who together have over 35 years of combined Manager and ManagerPlus training experience.

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6:00 p.m. – 8:00 p.m.
Registration and Cocktail Reception

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7:00 a.m.
8:00 a.m.
Are you working as quickly as Manager allows? In-depth review of Work-In-Progress screen, shortcuts, how to store user preferences, New/F6, Quote, Counter Sale, Schedule, Setup part 1, Data backup
9:45 a.m.
Break – Refreshments
10:00 a.m.
Is Manager doing everything it can for you? Setup part 2, HazMat, Shop Supplies, Labor Rates, Tax settings, Customer Type, Late Fees
12:00 p.m
1:00 p.m
Is Manager setup the way you prefer to work? Reports/Printers, Program Security, Customer & Vehicle screens, Recommendations
3:00 p.m.
Break – Refreshments
3:15 p.m.
Did you know Manager could do all this? Order screen, Entry, Options, Parts, Labor, Sublet, Notes, Symptoms, Revisions, History
5:00 p.m.
Workshop adjourns for the day
5:30 pm
Product Expo and Cocktail Reception

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7:00 a.m.
8:30 a.m.
Shortcuts, Tips and Tricks for Parts: How to use a “part” to handle tax or fee, Special Order, Supercede, Part Search options, Alternate Price, Alternate Sale $, Unit Sale $, Part Status, Inventory Confirm & Update
9:45 a.m.
Break – Refreshments
10:00 a.m.
Using Manager’s time-saving multiple item options? Part Kits, Canned Jobs, attaching Part Kits to Canned Jobs, Packages & Discount Coupons, Using Purchase Orders for repair work + stocking inventory
12:00 p.m.
1:00 p.m.
Breakout Sessions: Choice of Reporting Insights, Integrating Repair Information, Social Media, Marketing, SCRM
2:45 p.m.
3:15 p.m.

Repeat Breakout Sessions

4:30 p.m.
Workshop Wrap-up

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