Medium-Truck.net launched as on-line repair information for medium duty trucks
ServiceIntelligence available in kilometers in Canada
Mitchell 1 partners with Bob Cooper and Elite in June
Mitchell 1 DIY 5-year Anniversary
2008
National Pronto Endorsement/PDG Partnership in January
WHI Product Integrates with ManagerPlus in February
eCRM is added to the Business Performance Services stable in April
OnDemand5.com version 2.0 includes Google™ search functionality
PerformanceCenter is added to Business Performance Services in July
Mitchell 1 DIY launches YouTube and Facebook pages in July
Shop Management Workshops become AMI certified
Customer Retention Marketing (CRM) is launched in Canada in August
ManagerEnterprise is launched in Canada in October
Manager SE (ShopStream-enabled) is launched in October
ShopMeter (KPI Web Portal) launches with ASA at the CARS show in Las Vegas in November
OwnerAutoSite.com & OnlineServiceAdvisor.com features are added to CRM and eCRM
2007
Business Performance Services launches in January
DataProtection and ServiceIntelligence launches in February
Manager / ManagerPlus 5.8 is released in March • OnDemand5.com version 1.7 featuring OnDemand Live is released in April
Manager / Manager Plus 5.9 is released in April
Mitchell 1 Transporter is launched in June
OnDemand5.com version 1.8 is released in August
New report options added to Customer Retention Marketing (CRM) in September
Mode 6 data added to OnDemand5.com in September
QuickBooks Integrator 1.1 released in September • Manager/ManagerPlus 5.9 Q4 Updates integrate with NAPA catalog
PerformanceCenter launches in October
2006
Web-based Tractor-Trailer.net for heavy vehicles launches on January 23
Transmission overhaul and diagnostics coverage are included in the Repair product – May
Mitchell 1 Performance Group (MPG) launches on June 25
Monthly updated web processes implemented
Mitchell 1 Data Extraction Kit (MDEK) launches in July
CRM relaunches in October
2005
Partnership with CARQUEST established in March
Customer Retention Marketing (CRM) Call Tracking Service (CTS) launches on July 27
Re-brands the Heavy Truck CD’s to Medium Truck on CD recognizing the content was more Medium Duty than Heavy Duty and set a course to create what is now known as Tractor-Trailer.net
Mitchell 1 becomes a full-service marketing and business solution provider for auto repair shops
CircuitSelect™ launches in November
2004
Mitchell On-Demand® Direct launches
eAutoRepair.net launches in November
TechBooks, India
2002
OnDemand Manager/ManagerPlus released on September 5
O’Reilly partnership with Mitchell 1 is established in June 2003
OnDemand5.com is introduced in January
2001
Mitchell Repair changes its name to Mitchell 1
Mitchell 1 introduces OnDemand5 line of products for automotive repair
2000
Snap-on and Napa jointly own Mitchell Repair
1998
Mitchell was the first to produce auto data on DVD
1994
Mitchell was the first to provide a Windows based product
Mitchell created Mitchell On-Demand® Truck Edition on CD
1989
Mitchell introduces Mitchell ON-DEMAND® repair information and estimator system on CD-ROM
1988-1991
Mitchell acquires Digitree, KLM and NAGS all to improve products and services
1986
The Thomson Corporation purchases Mitchell
1984
Mitchell develops and markets Heavy Truck Repair Manual
1958
The first estimator was produced
1983
The introduction of portable electronic estimating
1946
Glenn Mitchell founded Mitchell Manuals
1920
Service Engineering Corporation buys Reed Manual, develops National Service Data
