Mitchell 1

Communicating and Connecting with Customers

Matt — Fri, 30 Nov 2012 00:13:28 +0000

Dan Williams (Mitchell 1′s Sr. Director of Sales Operations) talks with Wrenchin’ Roger at AAPEX 2012 about strategies to build relationships with customers through better communication before, during and after the shop visit. Shops use Mitchell 1′s SocialCRM™ service reminders and targeted marketing promotions to bring customers to the shop, then they complete an accurate repair and suggest recommendations using ProDemand™ and Manager SE™, and then close the loop after the repair with SocialCRM™ thank-you emails and verified reviews.

Managing Social Presence and Online Reputation

Matt — Wed, 28 Nov 2012 21:52:12 +0000

Dan Williams (Mitchell 1′s Sr. Director of Sales Operations) talks with Wrenchin’ Roger at AAPEX 2012 about how Mitchell 1′s SocialCRM solution helps shops stay in touch with what customers are saying about them, boost their social media presence with verified customer reviews, manage content on their social media sites, and respond to negative feedback effectively to retain customers, enhance online reputation and build loyalty.

SureTrack Benefits and Features

Matt — Wed, 28 Nov 2012 21:41:29 +0000

Ben Johnson (Mitchell 1′s Director of Product Management) chats with Wrenchin’ Roger at AAPEX 2012 about the benefits and features of the NEW SureTrack all-in-on diagnostic resource. SureTrack builds on Mitchell 1′s industry-leading OEM repair information with this ground-breaking tool to help techs diagnose the problem, verify the failed part, and consult millions of real-world fixes from technicians throughout North America to complete the repair accurately.

Trends in the Automotive Aftermarket

Matt — Wed, 28 Nov 2012 21:26:29 +0000

Dan Williams (Mitchell 1′s Sr. Director of Sales Operations) talks with Wrenchin’ Roger at AAPEX 2012 about how Mitchell 1 is addressing the increasing complexity and volume of vehicle information, the ability for technicians across North America to share real-world fixes to solve difficult repair challenges, and how social media is changing the way shops approach marketing, to engage with their customers and build loyalty.

Introducing ProPack

Matt — Fri, 02 Nov 2012 17:28:56 +0000

Pro Pack is the new communications toolbox that allows your shop management software to provide an enhanced service experience for you and your customers. Works with Manager/Manager Plus in 5.9 or 6.4 SE versions to give them new capabilities. It includes Lube Sticker Pro, Report Pro and Message Pro modules. Check it out!

Introducing SureTrack

Matt — Fri, 02 Nov 2012 17:14:46 +0000

This ground-breaking all-in-one repair information resource brings intelligence and expertise together to help aftermarkiet automotive shops increase accuracy and efficiency from diagnosis to complete repair.

Newest Release of Repair-Connect

Matt — Wed, 26 Sep 2012 22:33:30 +0000

Check out the 2011 edition of RepairConnect! In addition to Class 4 thru 8 trucks, medium duty vehicles have been added and users can now quickly access trouble code testing & diagnostic information by year, make & model. Not only that, users have direct access tabs for testing steps, connector views, component locations, Remove & Replace steps and other handy pieces of related information in one screen. You owe it to yourself to have a look at the future of diagnostic and repair information.

Shop Management Workshop

Matt — Wed, 26 Sep 2012 22:23:53 +0000

Here’s a brief look at our 2.5 days user workshops! See the agenda of topics discussed and actual footage frm last year’s Las Vegas workshop. One of the attendees has been with us three times. I think it’s the great food and other shops that make it so good. We do cover Mitchell1 Manager 5.9.x from A-2-Z during that time together. Can’t make it? There’s always PerformanceCenter available 24/7. Remember to use managerforum.net from ANY internet PC and we’ll see you there.

ProDemand AAPEX 2011 Debut

Matt — Wed, 26 Sep 2012 22:20:43 +0000

This clip shows our successful 2011 AAPEX booth experience where ProDemand made it’s public debut. See booth visitors and read some of the comments we received about our next generation Repair product!

Two Guys Garage AAPEX 2011 Interview

Matt — Wed, 26 Sep 2012 22:07:28 +0000

Scott DeGiorgio (Mitchell 1 General Manager – Automotive Repair Solutions) discusses the NEW ProDemand information product for 2012 with Kevin Byrd..