Home » Categories » 01. Shop ManagementSE v 6.x and 7.x

How to Add Exceptions to AVG Anti-virus

We have found the AVG antivirus program blocks many features of our Manager SE application including updates to the client/workstation computers.  Below are general instructions to exclude our software from AVG virus scans and instructions on how to restore our files flagged as threats.

Mitchell1 is not responsible for the configuration of third-party software.  Failure to follow these instructions thoroughly may lead to a corrupted operating system whereby a system restore or an OS reinstall may be necessary.  For further assistance, please consult with AVG.

RESTORING FROM VIRUS VAULT

1.  Go to (1)Options > (2)Virus Vault

2. Next, select the (3)files that you are restoring.  Make sure to select any file residing in either C:\Program Files\M1-SK, C:\Program Files (x86)\M1-SK, or C:\ProgramData\M1-SK and click (4)Restore.

3. Click (5)Yes to confirm you are restoring the file.

At this point, the necessary files are now restored and the program is working, but the AVG program might block the same files again in the future.  The next set of instructions are to exclude our software from being marked as a threat.

ADDING EXCEPTIONS

1. Go to (1)Options > (2)Advanced Settings

2. Go to (3)Exceptions > (4)Add exception

3. For (5)Exception type, select (6)Folder

4. Click on (7)Browse > go to C:\Program Files\M1-SK or C:\Program Files (x86)\M1-SK > select the M1-SK folder and click OK.  Repeat this process for C:\ProgramData\M1-SK, select the M1-SK folder and click OK.

Note: C:\ProgramData is a hidden folder and would need to be manually entered as C:\ProgramData\M1-SK or set to be visible.

5. Click (9)OK

6. Click (10)Apply and (11)OK

By. Ricardo Mentado

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Appointment Creation in New Schedule vs. Legacy
Viewed 779 times since Wed, Apr 5, 2017
Add a New Technician in version SE 6.x
Viewed 3226 times since Tue, May 22, 2012
QuickBooks Integrator 2.0 Frequently Asked Questions- QBI 2.0 FAQs
Viewed 2435 times since Wed, May 13, 2015
How to lock a Specific Markup value for Multiple Parts in Inventory
Viewed 1530 times since Fri, May 15, 2015
Database Restore Utility
Viewed 17414 times since Mon, Jul 16, 2012
How To Search Purchase Orders
Viewed 2639 times since Wed, Jun 6, 2012
How To Launch SE Demo Mode
Viewed 3011 times since Wed, May 22, 2013
Fix Inaccurate Avg Part Cost
Viewed 2432 times since Thu, Mar 12, 2009
SE Bad Line Items Fix
Viewed 4022 times since Tue, Jul 17, 2012
Spell Check In SE
Viewed 2013 times since Tue, Aug 14, 2012