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Firstcall Online (FCO) No internet Connection - Catalog Communication Error

Symptom: Customer reports receiving the following error when attempting to run a Parts Ordering - Price Check using First Call Online:

No Internet connection, or remote server failed to respond.

 

 

Cause: The most common cause for this failure is due to having an incorrect date/time or incorrect regional language setting.

 

Solution: Sync the computer’s clock with the internet’s time.  Configure the computer's regional language settings for English US (see: http://mitchell1.com/knowledgebase/article.php?id=25).

 

Step1:

Right-Click the computer's date and time and click Adjust date/time.

 

Step2:

Select the Internet Time tab and click Change settings... 

 

 

 

Step3:

In the Internet Time Settings window, click Update now.

 

Note:  The time update may fail even after attempting to update multiple times.  You may need to choose a different time server until the time setting updates successfully as depicted below:

 

 

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