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500 Server error trying to access OnDemand5 or Shopkey5

Symptom: Clicking Login results in a 500 server error as shown: 



Solution: 

1. This is most commonly caused by an upgrade to the Internet Explorer browser. The compatibility mode settings need to be added. 

Do this by going to Tools, then down to Compatibility View Settings. If you do not see Tools on the file menu bar, press and release the Alt key once to make it appear. 



The box should be populated with the current site. Simply click on Add. 



Solution 2: 

Other browsers will not work with our legacy sites. Chrome and Firefox are supported for use with the newer sites, ProDemand.com and Shopkeypro.com and access to those sites are included with almost all subscriptions. 


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