Home » Categories » 02. Shop Management 5.9 Legacy

Winhelp32 (winhlp32.exe) Missing / Training Videos not working


Symptom: Upon trying to access Training Videos for the first time, the error "Failed to launch help" may appear:




Versions affected: Windows Vista & Windows 7

Solution:

On the Windows Help & Support window that appears (see above) click on the Microsoft Help and Support link in the 2nd paragraph. This will take you to the Microsoft download site. The winhlp32.exe must be downloaded from there as Windows validation is required. Third party distribution is not permitted.

Once the appropriate version is installed, the error will most likely change to: "There was a problem running the macro. (1037)" 

 

A registry change must be made to allow macros. We've provided a .reg file with the appropriate changes at www.m1files.com — currently line items 9A and 9B. Choose the appropriate file for your operating system. 

Save the file to an easily accessible location, such as the Windows desktop. Once saved, right-click on it and choose Properties. On the Properties window, click on Unblock



Click OK on the Properties window. Right-click the file once again, and choose Merge.

Once that information is entered into the registry, the training videos should work normally. 


0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Shop Management: Program Security (List of Protected Areas)
Viewed 711 times since Wed, Jan 3, 2018
No ODBC Data Source / 3031 Error
Viewed 3664 times since Tue, Oct 29, 2013
Shop Mgmt Installation Quits After Install Type Option Is Selected
Viewed 3179 times since Wed, Jun 11, 2008
Launching any web integrated button within manager loads a blank page
Viewed 2391 times since Wed, Aug 8, 2012
Mgr Report Date Ranges Won’t Stick
Viewed 1291 times since Wed, Aug 8, 2012
Mail Merge Instructions
Viewed 3394 times since Thu, May 31, 2012
Error Code 5356 Non Admin User
Viewed 4901 times since Thu, Jul 26, 2012
F12 Profit Wheel Does Not Work
Viewed 2727 times since Wed, Mar 31, 2010
“Invalid Database Name" when running DButils
Viewed 3339 times since Tue, Oct 2, 2012
How ManagerPlus Calculates Last Cost / Avg Cost
Viewed 2781 times since Wed, Jun 4, 2008