Home » Categories » 02. Shop Management 5.9 Legacy

Mgr Report Date Ranges Won’t Stick

Symptom: Customer tries to set a date range while selecting any report that provides this and then tries printing the report, it locks up the program. Upon re-opening the date keep reverting back to an older previous range.
Versions Affected:
Manager/ManagerPlus, Shopkey Service Writer/Management (all versions).
When dealing with an issue like this, it’s important to know what the ‘format’ of the date ranges are. In the case I was dealing with the customer stated that the ‘from’ date showed the proper format of mm/dd/yyyy. But, when asked what the ‘to’ date format was, upon close inspection she stated, yyyy/mm/dd.
So, although the customer can select the drop down arrow to open up the calendar and select the desired date, it will not function because in the regional settings, the date format is incorrect for the Manager program.
Now, we all know about making sure that the regional and language options are set for English/United States, but in this case, that is exactly what was selected. Keep in mind that although English/United States can be selected, the formatting of the dates can be changed to any number of formats, including yyyy/mm/dd.
1. Open up the Regional and Language options.
2. Click the ‘customize’ button
3. Select the ‘date’ tab and change the short date format to mm/dd/yyyy.
4. Verify you currently have Administrator rights


0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
OD5Browser quarantined by AVG How to Recover
Viewed 2161 times since Thu, Aug 9, 2012
Details Of Top 25 Reports In Shop Mgmt
Viewed 7119 times since Fri, Jan 2, 2009
Disable USB Port To Prevent Copying Of Your Database
Viewed 2459 times since Thu, Jun 12, 2008
Restore OD5.com/SK5.com After Reinstall or Update
Viewed 3861 times since Fri, Jan 15, 2010
No ODBC Data Source / 3031 Error
Viewed 3660 times since Tue, Oct 29, 2013
Customer Is Non-Tax But Order Is Taxed?
Viewed 3049 times since Wed, Aug 13, 2008
Fix Inaccurate Avg Part Cost
Viewed 2926 times since Thu, Mar 12, 2009
Mgmt Files Recommended for Backup EVERY Day
Viewed 3867 times since Wed, Aug 25, 2010
Avast! Anti-Virus Exception
Viewed 2347 times since Tue, Mar 17, 2015
Print Error 515 Crashes Manager
Viewed 1895 times since Wed, Aug 15, 2012