Home » Categories » 02. Shop Management 5.9 Legacy

Launching any web integrated button within manager loads a blank page

 Symptom:When attempting to launch any web integrated button within the Manager program, it loads a blank page. The ondemand5.com site is shown in the title bar. There are no year/make/model drop-downs, no tabs. In the lower left corner, the version 1.1.0.1 appears and in the lower right, the ‘Return to Work Order’ button is visible.

Versions Affected: Manager/ManagerPlus, Shopkey Service Writer/Management (all versions).

Solution:

Sol. 1: 

 The 1.1.0.1 version of the od5browser.exe suppresses all messages. Usually there is a simple pending security prompt from Internet Explorer.

 

Right-click in the 

blank white screen of the od5browser and select Properties. Copy and paste the entire URL from that window into Internet Explorer.

 

 

 

Make sure to select the option that will not display the dialog box again.

 


Sol. 2: Make sure the security certificate is valid if working with an older XP or Windows 2000 machine. http://www.mitchell1.com/knowledgebase/article.php?id=507

Sol. 3:

In this case, the customer was using the Internet Explorer "Content Advisor” and with this feature enabled, OnDemand5.com would not load. OnDemand5.com was added to the site list to ‘always allow’ and then the site would load, but still not through Manager.

Since Manager uses the od5browser.exe for web integration, the executable was added to the Content Advisor site list and set to ‘always allow’ and then OnDemand5.com loaded through Manager successfully.
 
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Customer Is Non-Tax But Order Is Taxed?
Viewed 3055 times since Wed, Aug 13, 2008
Error Code -2 Is Share Setting
Viewed 3162 times since Wed, Jun 11, 2008
Create All Customers Mailing Labels
Viewed 7834 times since Sat, Nov 22, 2008
"Main dictionary not found" Error Performing Spellcheck
Viewed 5682 times since Fri, Oct 30, 2009
Od5browser.exe - .NET framework initialization error: Unable to find a version of the runtime to run this application
Viewed 3906 times since Thu, Aug 9, 2012
Shop Management: How to Set Up Program Security
Viewed 22 times since Tue, May 22, 2018
Creating a Prior Balance For Customer
Viewed 3590 times since Wed, Aug 13, 2008
Flagging a RO As Comeback
Viewed 7163 times since Wed, Jun 6, 2012
Symptoms Text in Word Document
Viewed 2385 times since Tue, Jul 29, 2008
Recordset Cannot Be Opened - Diagnostic Number 5356
Viewed 9591 times since Thu, Jul 26, 2012