Home » Categories » 02. Shop Management 5.9 Legacy

Recordset Cannot Be Opened - Diagnostic Number 5356



The following error occurs when trying to open the Management program:

A severe error has occurred in the application. Continued operation is not possible. You will have to restart the application. Recordset cannot be opened, "x:\Mitchell1\Manager\Series2\mdb\Series20.inf” Diagnostic number: 5356 Diagnostic Category: ODBC Database”.

Product: Manager/Manager Plus, Shopkey Service Writer/Management. (all versions)


1. The most common reason this error occurs is because the mapped network drive listed in 'Computer' or ‘My Computer' is not accessible. The drive may show a red ‘X' or disconnected status, or may no longer exist. First, note the drive letter that appears in the actual error message. Ensure that same drive letter shows for the mapped drive when verifying through ‘My Computer' and that the mapped drive still exists. If it exists and is the same drive letter, double click the drive to make sure it is working. Remap the drive if missing, making sure you use the same drive letter indicated in the error message.

2. If mapped correctly, and it still does not work - reinstall workstation.


If the issue occurs repeatedly, make certain the network is not being disconnected due to power saving settings:
1. Go into the Device Manager, ‘right click’ on the Network adapter and select ‘Properties’.
2. Select the ‘Power Management’ tab and uncheck the "Allow the computer to turn off this device to save power” then click OK.

Now, the Host PC should be able to go into ‘sleep’ mode without disconnecting any of the workstations.


0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
My System Reports "Cannot locate machine "computername"
Viewed 3931 times since Wed, Jun 11, 2008
Printing Error: Odometer In Validation Msg By System
Viewed 3749 times since Wed, Jun 25, 2008
Disable USB Port To Prevent Copying Of Your Database
Viewed 2458 times since Thu, Jun 12, 2008
OEM PnL Transfer Link Missing
Viewed 1384 times since Wed, Aug 15, 2012
Experts’ Schedule Advice
Viewed 3043 times since Sat, Mar 14, 2009
Shop Management: Program Security
Viewed 697 times since Wed, Jan 3, 2018
Finding a customer by first name
Viewed 3088 times since Wed, Aug 8, 2012
How Do I Add/Edit Payment Types?
Viewed 3987 times since Wed, Jun 25, 2008
Enable Integration to use OnDemand5.com or ShopKey5.com
Viewed 3803 times since Tue, May 26, 2009