Home » Categories » Multiple Categories

Flagging a RO As Comeback

The Comeback flag is established on the Symptoms screen. It includes a checkbox to establish the linkage between this second RO and the original RO where the problem was believed to be fixed. When the box is checked, a field for entering the ORIGINAL RO/INV#.



NOTE: The original valid RO# MUST be included for the Comeback report to pickup this activity. Entering 'comeback', customer name or a generic # will not allow the report to function as intended.

TIP: Once the Comeback is established, take the second RO to WIP and select Comeback as Status to make special status visible to everyone in the shop.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Verifying the Manager Update Has Been Run
Viewed 1528 times since Mon, Jan 6, 2014
Tracking CRM Coupons in Mgmt
Viewed 1935 times since Fri, Jan 2, 2009
Launching Manager Causes System Clock to Change
Viewed 1162 times since Wed, Aug 8, 2012
Experts’ Schedule Advice
Viewed 2861 times since Sat, Mar 14, 2009
Setup An IAP Vendor For Use With Activant or eStore Button
Viewed 6573 times since Wed, Jun 4, 2008
Activant Shopcat Catalog User Guide
Viewed 3511 times since Thu, Sep 6, 2012
NAPA: Wrong vehicle definition
Viewed 2373 times since Thu, Jul 24, 2008
No ODBC Data Source / 3031 Error
Viewed 3428 times since Tue, Oct 29, 2013
Error Attempting to Add a New Technician
Viewed 1841 times since Fri, Feb 6, 2015
Clearing A Late Fee With F5 Batch
Viewed 3902 times since Wed, Jun 6, 2012