Home » Categories » Multiple Categories

Flagging a RO As Comeback

The Comeback flag is established on the Symptoms screen. It includes a checkbox to establish the linkage between this second RO and the original RO where the problem was believed to be fixed. When the box is checked, a field for entering the ORIGINAL RO/INV#.



NOTE: The original valid RO# MUST be included for the Comeback report to pickup this activity. Entering 'comeback', customer name or a generic # will not allow the report to function as intended.

TIP: Once the Comeback is established, take the second RO to WIP and select Comeback as Status to make special status visible to everyone in the shop.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
Related Articles RSS Feed
Export 5.9 data to Excel 2002/2007
Viewed 7153 times since Thu, May 31, 2012
Activant Button Cannot Be Turned On By CTRL+ALT+I
Viewed 2809 times since Wed, Jun 11, 2008
Registry error setting up Activant, FirstCall or eStore catalog
Viewed 5897 times since Fri, Mar 27, 2009
Add a New Service Writer (5.9.x)
Viewed 2435 times since Wed, May 23, 2012
Install 5.x Shop Mgmt Training Videos
Viewed 1885 times since Wed, Nov 18, 2009
Shop Management Software and Carfax
Viewed 7375 times since Wed, Mar 13, 2013
SE Recommended Local Backup Instructions
Viewed 3950 times since Wed, Jan 14, 2015
How Do I Add/Edit Payment Types?
Viewed 3303 times since Wed, Jun 25, 2008
"Main dictionary not found" Error Performing Spellcheck
Viewed 5077 times since Fri, Oct 30, 2009
Details Of Top 25 Reports In Shop Mgmt
Viewed 5796 times since Fri, Jan 2, 2009